Current Vacancies

Client Services Coordinator

We are looking for a Client Service Coordinator who will be responsible for providing a full customer service. In addition to communicating on behalf of our customers internally and providing information on the status of their work, you will cover the following areas specifically.

Main Duties
• Provide accurate instructions and log on to the system.

• Call customers on a regular basis to maintain and develop good relationships.
• Monitor and investigate delivery queries

• Handle all customer enquiries and customer complaints including invoice queries
Maintain the log listing all customer complaints.

• Book collections with operations.

• You will be handling varied administration including invoices, orders and delivery issues requiring very precise attention to detail.

• Good Word/ Excel to Intermediate level

• Data Entry

• Excellent verbal comprehension/written skills

• Data Reporting

The ideal candidate must be able to work well under pressure and to deadlines.  You will be meticulous in your attention to detail and quality conscious, a  team player who likes problem solving.
Minimum A level standard of education.

£18-20k

Recruitment Consultant

Due to continued expansion we are now seeking a Recruitment Consultant to join an independent and successful company based here in central St Albans. You will be an energetic, quick thinker with the ability to hit the ground running.

You will be providing a first-class service to our clients as we have gained an outstanding reputation with both our candidates and clients in the local area.

You responsibilities will include managing your own desk, taking vacancies, sourcing and interviewing candidates to fill a wide range of office roles. In addition you will resolve problems, handling a diverse variety of issues and enquiries.

We are looking for a proactive attitude, with an innovative approach to new business, identifying new contacts and making cold calls to introduce the service. In addition you will be responsible for account managing existing clients and contracts through customer service calls.
You must be able to achieve all targets set and maintain a high quality of work and professionalism.

The ideal candidate will either be an experienced consultant or a business to business sales executive with a proven track record.

We are looking for excellent written and spoken communication skills, an outgoing and proactive attitude coupled with the ability to prioritise your workload using your own initiative.
Your integrity, enthusiasm and commitment to the philosophy of our company will be essential attributes.

We offer a generous open ended bonus structure with the potential to boost your earnings by a further £5-10k per annum , 25 days holidays, and the chance to work with a great professional team.

Graduate Resourcer

We are looking for a recent graduate who lives within a 10 mile radius of St Albans and is ambitious, dynamic and looking to move into a Specialist Recruitment Consultant role within 12-18 months.

The company offer a dedicated training and mentoring programme, excellent earning potential - first year bonus averaging £5k and rising to £10k in Year 2.
Once fully fledged as a consultant the earning potential is very high.

The company are planning to double in size in the next 3 years providing excellent opportunities to grow with them as they expand.

Duties Include
Researching for suitably qualified candidates utilising Company in-house database.
On-line web-based advertising job-boards
Referrals
Networking
Identification and profiling of potential candidates for submission to consultants.
Preparation and submission of job advertisements.
Arranging interviews
Client / candidate liaison

Key Skills
Sales oriented
Excellent telephone manner – lots of time spent on the phone
People person
Articulate and numerate
Bright and outgoing personality
Highly ambitious, motivated and driven
Quick and eager learner
Good Degree - 2:1 minimum

MUST BE DEGREE QUALIFIED

Please only apply if you are a sales driven individual, a people person and have lots of ambition and drive.

Quality Assurance Coordinator

One of our local production companies are seeking a full time Senior Quality Assurance Co-ordinator to join their very busy and friendly team.
We are currently looking for someone who has had Quality Assurance training and has worked within the consumer products supply industry. Ideally, they would have worked in a Technical / Quality Management capacity for a large retailer or an large independent importer
The company work with a multitude of products from Homeware to clothing. The ideal candidate isn't expected to have expert Technical / QA knowledge of every product range the company manufacture, however it would be preferable to be familiar with the following:-

*Toy Safety regulations

*Food contact regulations (Materials and Articles in Contact with Food)

*General Product Safety regulations

 *Legal and safety regulations that are applicable to consumer products

It is imperative that the candidate has been trained in QA procedures and processes and has a good understanding of what needs to be done to ensure all the products fully comply with all applicable legal and safety requirements. You will need proven experience in liaising confidently with customer technical departments, testing laboratories and Far East suppliers.

The salary offered is up to £28,000 however this would be dependant on experience.

Please only apply if you have at least two years experience at an elevated level within technical Quality Assurance.

Project Coordinator

We are currently recruiting for a new role in a fast paced environment.  You will be confident proof reading, quality checking written and numerical info with the attention to detail and experience that demands. 

In addition we are looking for Intermediate Excel and the ability to navigate around spreadsheets, filtering, copying and pasting and using it for mail merge.

You will be working to tight time frames delivering results with speed and accuracy and your excellent communication skills will also be important as you liaise both internally and externally with clients.

The position requires you to use your initiative and make day to day decisions as the projects work to time lines and a combination of speed and accuracy is key to success.

You will have excellent speaking and written skills with the ability to organise and resolve queries over the phone quickly and efficiently.

In addition you will handle general queries, escalating issues, monitoring costs and deadlines and extracting data.

We are looking for a minimum of 1 years experience in a demanding admin role with a customer or client focus, a can do spirit and a real attention to detail attitude. A minimum A level standard education is required.

In return the company offer an outstanding benefits package and an excellent working environment within a supportive team.

Office Manager/Administrator

A local respected client of ours is currently seeking an Office Manager to manage their small and friendly office.

The role is multifaceted and the primary function is to manage administrative support for their St Albans office alongside the following duties:-

1. Providing initiative and adaptability in ensuring that the office is managed well whilst managing risk, supply chains and people (as necessary) in order to ensure that teams work well together and deliver quality and professionalism.

2. Able to ensure a busy office functions correctly and with the necessary forward planning and organisation, whilst being highly customer focused and commercially aware.

3. Manage, organise, and update the office filing and records systems, archiving etc in accordance with the company’s QA procedures.

4. Competent in Microsoft Office including Word, Excel, Outlook. Type and word-process various documents and electronic information.

5. Ability in the use of the company’s accounting packages to produce invoicing, financial reports and produce financial information as required. Also account for petty cash.

6. Good inter personal and persuasive style; initiating, solving problems and providing leadership and vision within the context of office administration and support.

7. Take ownership of company policies, ethos and procedures relating to health and safety, quality management and office processes exercising discretion and confidentiality at all times.

8. Arrange and participate in meetings, conferences, and project team activities as required.
9. To ensure that the general cleanliness, hygiene, appearance and safety of the office is maintained to an acceptable standard.

This role would suit someone who has come from a small office environment and is used to working in a prestigious and controlled environment.

Please only apply if you have at least 4 years relevant office management experience.

Please note you will only be contacted if successful.

Fundraiser

We are currently recruiting for an experienced fundraiser for a highly regarded local charity.  You will be working in a professional team and we are looking for candidates with a minimum of 3 years experience in this field with a proven track record of generating significant income, or comparable major client sales management.

JOB SUMMARY & AIMS
To develop new and sustainable income  in the following areas, to support quality services for local people affected by a life-threatening illness:
• The raising of funds from grant making trusts
• Income generation from major donors
• The securing of legacy pledges from existing and new donors
• Overseeing the raising of funds from individual givers – inkling appeals and other donor development campaigns

MAIN DUTIES & RESPONSIBILITIES
1a) Initiate and develop long term relationships with major donors, in order to secure significant voluntary income.
1b) Secure significant income from grant making trusts
1c) Develop and implement a strategy for long term engagement with potential major donors.
1d) Work with the Chief Exec to identify projects that require funding and match potential funders with new and existing  projects.
1e) Use existing databases to research and identify potential funders, with support from the fundraising administrator
1f) Produce high quality written proposals and make presentations tailored to meet a grant making trust’s key sphere of interest.
1f) Form and steer prospecting groups using volunteers and existing supporters to identify new major donors

2a) Work with the PR Executive to maintain and develop the existing legacy strategy

3a) Deputise for the Fundraising Director in his / her absence.
3b) Develop and manage a new team of volunteers to support major donor and legacy fundraising work.

Job Description

Person Specification

Essential
1 Ability to build rapport with people at all levels, including with major supporters and influential figures in the community. The post-holder will be a skilled listener, negotiator, influencer and creative thinker.
2.  A dynamic self-starter, with the enthusiasm and drive to take forward and manage new projects and programmes successfully and able to organise and manage a busy workload with competing priorities
3. Ability to manage budgets
4. Computer user (skilled in, or willing to learn Word, Outlook, spreadsheets, database)
5. Clean driving licence and use of own car at work.

Desirable
1. Proven experience of securing income from, and managing relations
with, major supporters and/or grant making trusts
2. Experience of working with volunteers and of the voluntary sector.
3. Good strategic thinker, with experience of developing business plans.
4. People management experience

Business Development Coordinator

We are currently recruiting a business developer for a well established and successful organisation.
The company require a business development coordinator to help them to have more contact with both existing and new customers.
Your job will be to provide this support in order to improve our account management of existing customers and to manage our new business opportunities.
This permanent, full time position is an excellent opportunity for the right person to develop their career. We hope and expect that the successful applicant will take on increasing levels of responsibility and independence.
Initially you will work closely with the Managing Director and will attend meetings together.
You will be working to achieve clearly agreed targets yourself, using the MD as an available resource.
Responsibilities
• To work with colleagues, existing accounts and prospective customers to enable the company to achieve agreed  targets
• To develop and maintain an excellent database of existing and potential customers. This will enable you to manage and carry out regular targeted marketing communications.
• To research potential customers and to approach these prospects by telephone and in writing in order to set up meetings that you will attend.
• To follow up these meetings by preparing written responses in discussion with the MD. 
To create and maintain account development plans for existing customers and to arrange, prepare and attend regular account management meetings.
• To produce and circulate regular forecasting reports that identify current expectations about future levels of business.

Skills Required
You will be required to demonstrate:
• Excellent face to face and telephone communication skills, with the ability to be flexible in dealing with a wide range of people.
• That you are an outstanding listener, with the ability to ask great questions.
• Excellent written work, with the ability to communicate fluently and succinctly.
• Very good computer skills with accurate typing, intermediate word and excel knowledge and with the ability and confidence to learn new applications.
• You will be motivated to work within clearly established processes and you will be the sort of person who enjoys recording the results of the contact you have with customers.
• You will be very commercially aware and will be able to learn and use increasingly structured negotiation processes.
• You will be good at prioritising so that you spend your time accurately on carefully chosen tasks that will deliver best results.

In return the company offer a good basic salary, a bonus structure, a great team environment with a supportive network

Programmer

We are currently recruiting for a Programmer for a 3-6 month contract.

The company conducts widely recognised research and analysis into energy efficiency and fuel poverty. It now wishes to increase its strength through the recruitment of a computer programmer .

We are looking to recruit a lateral thinking programmer to support and extend on-going software projects.
It is anticipated that there will be three main areas of work initially, although this area is constantly evolving and further projects will be forthcoming:
The three anticipated areas of work are:

i. helping in the ongoing development of the survey and data collection software and procedures;

ii. helping to develop software using Delphi/Pascal to provide a tool for the analysis of  efficiency data;

iii. helping to develop software which generates costs from a surveyor’s judgements on the condition of its different component parts.

The job will also include some on-line support responsibilities to assist software users.

Requirements:

Analytical and enthusiastic, you must have a degree in a computer based subject or another analytical subject with substantial programming experience. We are looking for a minimum of 5 relevant years

A familiarity with database programming and structures, you will be able to demonstrate the ability to work with large datasets, manipulating data and quality assuring the outputs.

Ideally, you will have Pascal Programming experience and a familiarity with PC based systems. However, candidates who possess other programming expertise – together with a willingness and ability to learn Pascal and Delphi - will also be considered for the post.
You must be an experienced user of C# and VB

Working within a team you will need to be an effective communicator. You will also need good problem solving ability, numeracy and organisational skills and the initiative to work on your own.

You will be expected to hit the ground so your relevant experience is vital.
Please be aware the role may extend beyond 6 months.